Terms and Conditions
Kosher Tours and Travel NZ Limited
Last updated: March 2026
Please read these Terms and Conditions (“Terms”, “T&Cs”) carefully before booking a tour with Kosher Tours and Travel NZ Limited (“Company”, “we”, “us”, “our”). These Terms govern your booking and participation in our tours and constitute a binding legal agreement between you (the “Customer”, “Client”, “you”, “your”) and the Company.
By making a booking with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
- Definitions
* “Company” refers to Kosher Tours and Travel NZ Limited, 3 John Street, Stokes Valley, Lower Hutt, Wellington 5019, New Zealand.
* “Customer” or “Client” refers to the person making the booking and all persons included in the booking.
* “Tour” refers to any tour, activity, experience, or service offered by the Company, including but not limited to guided tours in Wellington city, Wairarapa, and Martinborough areas.
* “Booking” refers to a confirmed reservation for a Tour.
* “Third-Party Platform” refers to online travel agents and booking platforms, including TripAdvisor, Viator, GetYourGuide, and similar services through which bookings may be made.
- Booking and Contract Formation
2.1 Making a Booking
Bookings can be made:
– Directly through our website (koshertoursandtravel.com)
– Through Third-Party Platforms (TripAdvisor, Viator, etc.)
– By email at [email protected]
– By phone at 027 585 8382
2.2 Contract Formation
A binding contract is formed when:
– You submit a booking request, and we send you written confirmation; OR
– You complete a booking through a Third-Party Platform and receive confirmation
2.3 Booking on Behalf of Others
If you are booking on behalf of other participants, you confirm that:
– You have obtained their consent to these Terms
– You are authorised to accept these Terms on their behalf
– You will inform them of all relevant tour information
– You are jointly and severally liable for payment
- Payment Terms
3.1 Payment in Full
Full payment is required at the time of booking. We do not operate a deposit system. All tours must be paid in full to confirm your reservation.
3.2 Payment Methods
We accept payment via:
– Credit or debit card (via our secure payment gateway)
– Payment through Third-Party Platforms (subject to their payment terms)
3.3 Currency
All prices are quoted in New Zealand Dollars (NZD) unless otherwise stated. If booking through a Third-Party Platform, prices may be displayed in other currencies, subject to the platform’s conversion rates.
3.4 Pricing
All prices include GST where applicable. Prices are subject to change without notice until a booking is confirmed and payment received.
- Cancellation and Refund Policy
4.1 Cancellation by Customer
Full refund available: If you cancel your booking 48 hours (2 days) or more before the scheduled tour start time, Kosher Tours and Travel NZ Limited will refund the full tour price paid, minus any non-refundable commissions or fees charged by the booking platform used at the time of booking (including but not limited to TripAdvisor, Viator, GetYourGuide, Rezdy, or any other third-party online travel agent or payment processing platform). These third-party commissions and fees are outside of Kosher Tours and Travel NZ Limited’s control and cannot be recovered or refunded by us.
Bookings made directly through our website: A full refund of the tour price will be provided, minus any non-refundable payment processing fees charged by our payment provider.
No refund (standard): If you cancel your booking less than 48 hours before the scheduled tour start time, no refund will ordinarily be provided.
Exceptional Circumstances — Discretionary Full Refund: Notwithstanding the above, Kosher Tours and Travel NZ Limited may, at its sole discretion, provide a full refund for cancellations made less than 48 hours before the tour start time where the Customer is unable to attend due to a genuine medical emergency, accident, or serious illness, provided that:
– The Customer notifies us as soon as reasonably practicable by email at [email protected] or by phone at 027 585 8382; AND
– The Customer provides satisfactory supporting documentation within 7 working days of the cancellation, such as:
– A doctor’s certificate or medical certificate confirming illness or injury
– A medical report or hospital admission record
– Any other documentation we reasonably request to verify the circumstances
Refunds granted under exceptional circumstances will be processed within 7 working days of receiving and verifying the supporting documentation, minus any non-refundable third-party platform commissions or fees as outlined in clause 4.1 above.
Requests for discretionary refunds are assessed on a case-by-case basis, and approval is not guaranteed. We reserve the right to decline requests where documentation is insufficient or where we are not satisfied the circumstances are genuine.
4.2 How to Cancel
For bookings made directly with us:
– Email: [email protected]
– Phone: 027 585 8382
– Cancellations must be made in writing (email confirmation required)
For bookings made through Third-Party Platforms:
– You must cancel through the platform where you made the booking
– The cancellation policy of that platform will also apply
– Refunds will be processed according to the Third-Party Platform’s refund procedures, and any non-refundable fees will be deducted accordingly
4.3 Refund Processing Time
Refunds will be processed within 7 working days of the cancellation being confirmed, to the original payment method used at the time of booking. Please note that the time for funds to appear in your account may vary depending on your bank or payment provider.
4.4 No-Shows
If you fail to arrive at the designated meeting point at the scheduled time without prior notice, this will be treated as a no-show, and no refund will be provided.
4.5 Cancellation by the Company
We reserve the right to cancel a tour due to:
– Insufficient bookings (minimum numbers not met)
– Severe weather conditions
– Safety concerns
– Circumstances beyond our reasonable control (force majeure)
If we cancel your tour, you will receive:
– Full refund of all amounts paid to us; OR
– The option to reschedule to an alternative date at no additional cost
We are not liable for any additional costs you may have incurred (such as travel, accommodation, or other arrangements).
- Tour Participation Requirements
5.1 Age Requirements
Participants of all ages are welcome on our tours. However:
– Children under 16 must be accompanied by an adult
– Parents/guardians are responsible for supervising children at all times during the tour
5.2 Health and Mobility Disclosure — Mandatory Requirements
You must inform us at the time of booking if:
– You require wheelchair access or mobility assistance
– You use a wheelchair, mobility scooter, walking frame, or any other mobility aid
– You have any medical conditions that may affect your participation or require special assistance
– You have dietary requirements (including specific kosher certification needs)
– You require any special assistance or accommodations
This disclosure is mandatory and not optional. Failure to disclose mobility or accessibility requirements at the time of booking may result in:
– Our inability to safely accommodate you on the tour
– Removal you from the tour at the pick-up point if appropriate accessibility arrangements cannot be made
– No refund will be provided in such circumstances
Manual lifting by drivers or tour guides is not permitted
Under our health and safety obligations. Our drivers and guides are not trained or insured to manually lift passengers. If a participant requires physical assistance to board or exit the vehicle that was not disclosed at booking, we reserve the right to decline participation in the tour for safety reasons, and no refund will be provided.
Accessibility Surcharge:
Where mobility or accessibility requirements are disclosed at the time of booking, we will advise whether an accessible vehicle or additional assistance is required and whether any additional cost applies. We will always endeavour to accommodate accessibility needs where operationally possible and with reasonable notice.
5.3 Fitness and Suitability
Our tours involve varying levels of walking and physical activity. It is your responsibility to ensure you are physically capable of participating in the tour you have booked. If you have any concerns, please contact us before booking.
5.4 Accessibility
We make reasonable efforts to accommodate participants with mobility requirements. However, some locations may have limited accessibility due to the nature of the sites visited. Please contact us in advance to discuss your specific needs.
- Tour Inclusions and Exclusions
6.1 Inclusions
Unless otherwise stated, tours typically include:
– Guided tour services
– Tour commentary and information
– Transport during the tour (where specified)
– Entry fees to attractions (where specified in tour description)
6.2 Exclusions
Unless otherwise stated, tours do not include:
– Personal travel to and from the tour meeting point
– Meals and beverages (unless specifically included in tour description)
– Travel insurance
– Personal expenses and purchases
– Gratuities (tips are appreciated but not mandatory)
6.3 Kosher Food and Dietary Requirements
We specialise in providing kosher tour experiences. Where kosher food is included in a tour, specific kosher certification details will be provided. Please advise us of any specific dietary requirements or kashrut standards you observe at the time of booking.
- Changes to Tours and Itineraries
7.1 Right to Modify
We reserve the right to modify tour itineraries, routes, timings, or featured locations due to:
– Weather conditions
– Road closures or traffic disruptions
– Venue closures or changes in opening hours
– Safety concerns
– Circumstances beyond our reasonable control
7.2 Reasonable Alternatives
Where changes are necessary, we will make reasonable efforts to provide alternatives of similar value and quality.
7.3 No Refund for Changes Beyond Our Control
No refunds will be provided for changes to the itinerary due to circumstances beyond our reasonable control.
7A. Cruise Ship Tours — Special Conditions
7A.1 Cruise Ship Port Cancellations
Kosher Tours and Travel NZ Limited operate tours for cruise ship passengers arriving at the Wellington Cruise Ship Terminal. Cruise ship arrivals are subject to weather, sea conditions, port authority decisions, and the discretion of the ship’s captain. The cancellation or delay of a cruise ship port call is entirely outside our control and constitutes a force majeure event.
Where a cruise ship is unable to dock, tender, or disembark passengers at the Wellington port due to weather or any other reason beyond our control:
– We are not liable for any loss, cost, or disappointment arising from the cancellation
– Pre-booked vehicles, guides, and resources will have been committed in advance, and costs incurred by us
– No refund will be provided for cruise ship tour cancellations caused by port cancellations, weather, or ship scheduling decisions
– We strongly recommend all cruise ship passengers hold comprehensive travel insurance that covers shore excursion cancellations due to weather or port conditions
7A.2 Pre-Tour Communication
For all cruise ship tours, Kosher Tours and Travel NZ Limited will contact all booked passengers at least 24 hours before the scheduled tour departure by both:
– Email (to the address provided at booking); AND
– Phone (to the number provided at booking)
This communication will confirm the pick-up location, meeting time, and any relevant tour details. It is the passenger’s responsibility to ensure contact details provided at booking are current and that communications are received and read prior to the tour.
7A.3 Pick-Up Point and Departure Policy
All cruise ship tour passengers are picked up exclusively at the Wellington Cruise Ship Terminal at the designated meeting point and time confirmed in the pre-tour communication.
Strict 15-Minute Waiting Policy: Our tour guide or driver will wait at the designated pick-up point for up to 15 minutes after the scheduled departure time. If you have not arrived at the pick-up point within 15 minutes of the scheduled departure time:
– The tour will depart without you
– This will be treated as a no-show
– No refund will be provided
It is your responsibility to:
– Disembark the cruise ship in sufficient time to reach the pick-up point
– Allow adequate time for immigration, customs, and terminal procedures
– Respond promptly to pre-tour communications from us
– Arrive at the correct meeting point at the correct time
We are not responsible for delays caused by the cruise ship, disembarkation procedures, immigration or customs processes, or any other circumstances that prevent you from reaching the pick-up point on time.
7A.4 Non-Response to Pre-Tour Communications
If we are unable to contact a booked passenger by phone or email within 24 hours of the tour, we will make reasonable additional attempts to make contact. However, if a passenger does not respond to our communications and fails to appear at the pick-up point, this will be treated as a no-show, and no refund will be provided.
- Travel Insurance
8.1 Customer Responsibility
You are responsible for arranging your own travel insurance. We strongly recommend that you obtain comprehensive travel insurance covering:
– Trip cancellation and interruption
– Medical expenses and emergency evacuation
– Personal injury and accident
– Loss or damage to personal belongings
– Public liability
8.2 No Insurance Provided by Company
The Company does not provide travel insurance. We are not responsible for any costs, losses, or liabilities covered by travel insurance.
- Passport, Visa, and Health Requirements
9.1 International Visitors
If you are visiting New Zealand from overseas, it is your responsibility to ensure you have:
– A valid passport
– Appropriate visa or entry authorisation for New Zealand
– Any required health documentation or vaccinations
9.2 No Responsibility for Entry Requirements
We are not responsible if you are denied entry to New Zealand or any location visited during a tour due to failure to meet entry requirements.
- Limitation of Liability
10.1 Consumer Guarantees Act 1993
These Terms are subject to the Consumer Guarantees Act 1993 (CGA) and the Fair-Trading Act 1986 (FTA). Nothing in these Terms limits or excludes any rights or remedies you may have under New Zealand consumer protection law.
10.2 Services Performed with Care and Skill
We will perform our services with reasonable care and skill in accordance with the CGA. Our tours will be:
– Reasonably fit for their intended purpose
– Provided with acceptable care and skill
– Completed within a reasonable time
10.3 Liability Limitations (Subject to Law)
To the maximum extent permitted by law:
We are not liable for:
– Personal injury, illness, or death arising from your own negligence or failure to follow safety instructions
– Loss, damage, or theft of personal belongings
– Delays or changes caused by third-party service providers
– Circumstances beyond our reasonable control (force majeure)
Our maximum liability for any claim is limited to the amount you paid for the tour booking, except where liability cannot be excluded or limited by law.
10.4 Driver and Guide Qualifications
Kosher Tours and Travel NZ Limited manage all customer bookings, tour coordination, and customer communications directly. All drivers and tour guides engaged by Kosher Tours and Travel NZ Limited hold the full qualifications required under New Zealand transport law, including a current Passenger (P) Endorsement as required by the New Zealand Transport Agency (NZTA). A Passenger Endorsement confirms that each driver has undergone a New Zealand Police criminal history check, met medical fitness requirements, and is licensed to carry paying passengers in accordance with the Land Transport Act 1998 and associated regulations.
10.5 Third-Party Services
Where third-party service providers are used (transport operators, venues, restaurants, attractions), those providers operate under their own terms and conditions. While we take reasonable steps to select reputable providers, we are not liable for any acts, omissions, or negligence of third-party providers beyond our reasonable control.
- Customer Conduct and Safety
11.1 Expected Conduct
You agree to:
– Arrive at the meeting point on time
– Follow all safety instructions provided by the tour guide
– Treat the tour guide, other participants, and members of the public with respect
– Not engage in behaviour that is dangerous, offensive, or disruptive
– Comply with all applicable laws and regulations
11.2 Right to Remove Participants
We reserve the right to remove any participant from a tour if:
– They engage in dangerous, illegal, or disruptive behaviour
– They fail to follow safety instructions
– They are under the influence of alcohol or drugs
– Their behaviour negatively impacts other participants or the tour experience
No refund will be provided if you are removed from a tour for inappropriate conduct.
11.3 Safety Instructions
You must follow all safety instructions provided by the tour guide. Failure to do so may result in removal from the tour and potential liability for any resulting damage or injury.
- Photography and Marketing
12.1 Use of Images
During tours, the Company or tour guides may take photographs and video recordings. By participating in a tour, you consent to:
– Being photographed or recorded during the tour
– The use of such images in our marketing materials, website, and social media
– The use of such images without compensation
12.2 Opting Out
If you do not wish to be photographed or featured in marketing materials, please inform the tour guide at the start of the tour. We will make reasonable efforts to exclude you from group photographs.
- Complaints and Dispute Resolution
13.1 Complaints Procedure
If you have a complaint about your tour experience:
Step 1: Raise the issue with the tour guide or Company representative during the tour if possible, so we can attempt to resolve it immediately.
Step 2: If the issue cannot be resolved during the tour, contact us in writing within 7 days of the tour date:
– Email: [email protected]
– Include: booking reference, date of tour, and details of your complaint
Step 3: We will investigate and respond to your complaint within 14 days of receipt.
13.2 Governing Law and Jurisdiction
These Terms are governed by New Zealand law. Any disputes arising from these Terms or your booking will be subject to the exclusive jurisdiction of the courts of New Zealand.
13.3 Consumer Rights
Nothing in these Terms affects your rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and Fair-Trading Act 1986.
- Privacy and Data Protection
Your personal information is collected, used, and stored in accordance with our Privacy Policy and the New Zealand Privacy Act 2020. Please refer to our Privacy Policy (available on our website) for full details on how we handle your personal data.
- Force Majeure
We are not liable for failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:
– Natural disasters (earthquakes, floods, storms)
– Pandemics or public health emergencies
– Acts of terrorism or civil unrest
– Government restrictions or travel bans
– Industrial action or strikes
In such circumstances, we will make reasonable efforts to provide alternative arrangements or refunds where possible.
- Third-Party Platform Bookings
14.1 Platform Terms Apply
If you book through a Third-Party Platform (TripAdvisor, Viator, GetYourGuide, etc.), the terms and conditions of that platform will also apply to your booking in addition to these Terms.
14.2 Payment and Refunds via Platforms
Payments and refunds for bookings made through Third-Party Platforms will be processed in accordance with those platforms’ policies and procedures. Non-refundable platform commissions will be deducted from any refund amount where applicable.
14.3 Direct Communication
Even if you book through a Third-Party Platform, you may contact us directly regarding tour details, special requirements, or questions about your booking.
1. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
2. Entire Agreement
These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and the Company regarding your tour booking.
3. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website with an updated “Last updated” date. Changes will not affect bookings already confirmed prior to the update.
You are advised to review these Terms periodically.
4. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Kosher Tours and Travel NZ Limited
3 John Street, Stokes Valley, Lower Hutt, Wellington 5019
New Zealand
📧 Email: [email protected]
📞 Phone: 027 585 8382
🌐 Website: koshertoursandtravel.com
By making a booking with Kosher Tours and Travel NZ Limited, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
End of Terms and Conditions